■Article 1. Purpose
The purpose of this terms and conditions is to contract of luggage storage service and luggage delivery service to limit of the responsibility between Seoul Metropolitan Transit Rapid Corporation(“Company”) and any person(“Customer”) who applies storage and delivery service.
■Article 2. Definition
1. Company : Corporation which offers a storage service to a customer based on the signed contract with a fixed rate.
2. Customer : Any person who applies storage or delivery service to the company.
3. Luggage(item) : Items a customer entrusted the company with the appropriate procedure.
4. Rate : Service fee that a company charges to the customer for the storage or delivery service.
5. Luggage service : Storage or delivery service that a company offers to the customer.
6. Report Value : Value of the luggage(item) that the customer report to the company for liability and compensation(price must be verified).
7. Reservation : Customer’s order for storage or delivery service through Company’s system.
■Article 3. Service Request
1. In order to provide luggage storage or delivery service, the customer must provide the required information.
2. The customer can request the storage or delivery service through website(https://tluggage.co.kr), phone call, or visiting the T-Luggage store.
3. Contract will be made between the customer and the company after the customer request storage or delivery service and pay the fee.
4. The Company is not responsible for any incident because of the incorrect information the customer provide.
5. The customer have to check this terms and conditions before the storage service use, then the company considers the customer agree with the conditions. However, the company has the obligation to explain to the customer regarding the conditions verbally.
6. In case of natural disaster or other irresistible force, the company can cancel or change the service schedule.
■Article 4. Luggage Regulation
1. The service fee could change depends on the company’s policy. The company has to notice the change on the website 30 days before the changed rate applied.
2. The customer has to check the locking condition of the items before use the storage or delivery service. The company is not responsible for any incident due to unlocked items.
3. The company could request some personal information, such as ID or passport. The customer may not be able to retrieve the items without the ID check.
4. The company prohibit the items below and not responsible for any unreported items.
○ Fragile and rotten items, Animal and plant, valuable item(laptop, camera, tablet PC, etc.), Cash, jewelry, gold, securities, and contract document, ID card, passport, key, Flammable or explosive items, weapon, and poisonous items, and other Illegal items.
5. Items of Clause 4 would not be able to store or deliver.
6. The reported items must match with the actual items, otherwise the company can reject the storage or delivery service.
7. The third person retrieving upon the customer requests, the company has no responsibility for any damage or loss.
■Article 5. Rate and Payment
1. The rate is informed on the website and the store.
2. The service fee could change depends on the company’s policy. The company has to notice the change on the website and store 30 days before the changed rate applied.
3. The company accepts Cash, Credit cards, and online pay.
4. If the customer fail to collect the items within the paid days additional fee will be charged daily.
■Article 6. Liability and Compensation
1. The company considers the total value of the items is under 500,000won unless other consent with the customer.
2. The maximum compensation limit for company’s fault(lost, damage, etc.) is 500,000won.
3. Company’s fault are below.
○ Damage of luggage wheel, handle, surface, zipper, buckle, and lost.
However, in case of overweight or exceed luggage capacity, slight scratch are excluded from the compensation.
4. Company is not responsible for any damage of items inside of the luggage.
5. Company is not responsible for any lost items inside of the luggage.
6. The customer has duty to verify the damage or loss of items.
7. The Company is not responsible for any incident during the Non-business hours.
8. The company offer the delivery service only for allowed items on the website.
9. The customer has to claim the damage or loss of the items within 7 business days with documents to the company.
10. If the customer does not ask for compensation to the company for lost, damaged luggage within 7 days company shall not be responsible anymore.
11. The Company is not liable for any damage and loss of luggage due to reasons below unrelated to the company.
○ Government regulation, metro strikes or other labor disputes, an act of public authority, changed flight schedule, war, military or police actions, acts of terrorism, riots, natural disasters, customer's mistake, and other irresistible forces.
■Article 7. Refund
1. The customer will not be able to refund the service fee at all in case of cancellation less than 24 hours before 1 day of the service day.
2. The customer will be refunded 50% of the service fee in case of cancellation before 1 to 3 days of the service day.
3. The customer will be refunded 100% of the service fee in case of cancellation before 3 days of the service day.
■Article 8. Uncollected Luggage
The customer can store the items up to 30 days of fixed date for storage service. If the customer fail to collect the items within additional 30days the company could dispose the items according to the company’s procedure of the uncollected item.
For Delivery service please refer to Hanjin express’s terms & conditions.
■Article 9. Indemnification
1. If the customer does not ask for compensation to the company for lost, damaged luggage company shall not be responsible anymore.
2. If the customer does not ask for compensation to the company for lost, damaged luggage within 7 days company shall not be responsible anymore.
3. The customer can store the items up to 30 days of fixed date. If the customer fail to collect the items within the paid days additional fee will be charged daily. If the customer fail to collect the items within additional 30days the company could dispose the items according to the company’s procedure of the uncollected item.
■Article 10. Liability
1. The company is not responsible for unverified damage and loss of the luggage.
2. All storage or delivery service should be registered by the customer directly and the company has no liability for unregistered items.
■Article 11. Competent court
Any cause of action, whether in contract, tort or other, arising under or in connection with this Agreement, if litigated, will be litigated to the Company’s District Court.
■Article 12. Enforcement of Terms and Conditions
This terms and conditions is effective the 16th of December 2019.
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